Showing posts with label Business Services. Show all posts
Showing posts with label Business Services. Show all posts

Thursday, 18 September 2014

Overcome Your Fear of Public Speaking

Overcome Your Fear Of Public Speaking By Being Well Prepared

by: Emily Sanders


You are only four steps away from having all the best public speaking techniques and tools you’ll need to organize yourself to deliver the best speech you possibly can. Fear of public speaking and stage fright really often relate to the fact that as a speaker you’re just not sure how your speech will be received by your audience. The best tips on public speaking any speaker can give you are that you need to be well prepared in advance and you need to try to eliminate unpredictable outcomes as much as you can. When something happens while you are on stage that you “really” didn’t expect, you need to have a back-up plan or else you’ll freeze and you’ll loose your train of thought. Nothing can replace practice and preparation. The following public speaking techniques to preparing yourself will drill these points even further.


Step #1 ― GATHERING MATERIAL


Having chosen a theme for your speech, the logical order to follow is 1) gather the material, 2) carefully select the best from the material you’ve gathered and arrange it in order of delivery (what will be your introduction, main topic and conclusion) 3) have a clear picture in your mind of the entire speech and the order in which it will be presented. The task of finding material may be slow and tedious at first, but successive efforts will make it much easier. The habit of completely “thinking out” a subject should be cultivated from the beginning to avoid wasting time. Thoughts should be noted down in writing as they occur and not be left to the caprice of memory (we lead such busy lives, create a “note pad” on your computer or a Word document to gather any ideas that come to mind). To do a proper job at gathering your material, make sure you start well in advance because it does take time and you don’t want to rush the process. After exhausting the resources of your own mind, you may next turn to books in order to confirm and strengthen ideas and gather further new material. You will also need to interact with well-informed people whenever possible.


Note worthy: the note-book habit can not be too strongly urged here as the only safeguard against lapses of memory. References, ideas, quotations and arguments should be promptly put down in writing. At this stage of preparing a speech you should eagerly read books, magazines and newspapers, with a view to finding further suitable material.


The advice given to preachers by Prof. Arthur S. Hoyt (he was a religious public speaker), applies equally to other public speakers. He says: “By all means do your own thinking. Fix your thought upon the text and subject, and try to penetrate to its vital meaning. Find the message for your own soul in it. Believe in the spirit of truth and learn to trust your own judgment as enlightened by his influence. Do not go at once to commentaries and homiletic handbooks for material, but let your own thought grow by thinking. Take stock of your own mental and spiritual resources. Be thoroughly yourself and find your own voice, for in this way only will you have that personal and individual flavor which makes the charm of true preaching.”


Step #2 ― ARRANGING MATERIAL


The second step, that of selecting what is desirable from this mass of unarranged material, requires unusual skill and judgment. Many pet ideas and phrases must be discarded (a.k.a. get rid of as many clichés as possible). Certain portions will probably have to be rewritten many times before they are at all satisfactory.


You should carefully note the distinction between the preparation of an essay and a public address. There is a wide difference between them, in as much as one is intended to be spoken, while the other is intended to be read silently. Both require the highest kind of literary ability, but a speech demands a more vivid style than an essay, being designed to arouse the emotions of the audience as well as to convince his judgment. In a speech, too, frequent repetition of thought may be indulged in, to emphasize or drive home truth, the phraseology in such repetitions must be changed. Aristotle (an Ancient Greek philosopher) speaks of this as the orator’s gift of tautology. In preparing a speech it is well to stop every little while in writing and read aloud what has been written to find whether it” speaks” well. If the words do not fit the mouth of the speaker there is something wrong somewhere and he/she should endeavor to find it out as soon as possible, otherwise he/she may have to prepare his entire address over again.


Step #3 ― BRIEFING


A “brief” is not only for lawyers, the court room, marketing executives and ad agencies, as so many people may believe. It is a plan whereby any speaker may arrange his/her material in logical order, in somewhat the same manner that the architect draws his plans of a proposed building. The regular divisions of a brief are: 1. The Introduction. 2. The Brief Proper (components of the main body). 3. The Conclusion. It is made up of certain definite statements, put into concise language and distinguished by letters or numbers and stats. Under each of the main headings may come subheadings setting forth subordinate ideas. As the name implies, a “brief” means conciseness and clearness throughout, so that the entire plan can be readily understood by another.


Step #4 ― COMMITTING


It is good discipline for the average beginner to thoroughly memorize his/her speeches. This will train you in accuracy of expression and increase your self-confidence (and therefore decrease your fear of public speaking because you won’t need to rely on your notes). As you gain experience, you may speak simply from full notes, then from an outline or “brief,” and finally from a series of “catch-words” or headings.


There is a wide difference of opinion as to whether a speech should be memorized or not. This is a matter that depends largely upon the temperament of the speaker. Some people are handicapped by a memorized effort (if you can barely remember where you usually park your car in a parking lot, you might not want to attempt to fully memorize your speeches). These types of speakers must have free exercise of the mind at the moment of speaking; otherwise they prove cold and mechanical. It should be your aim to eventually acquire the art of impromptu speaking, but in the majority of cases the habit of memorizing at first will be found both necessary and advantageous (don’t forget, the mind is also a muscle).


Your speech should be recited aloud many times, before a mirror, with suitable gesture, and, when possible, in the hall or place where you’ll deliver the speech.


A successful speaker once said: “They talk of my astonishing bursts of eloquence, and doubtless imagine it is my genius bubbling over. It is nothing of the sort. I’ll tell you how I do it. I select a subject and study it from the ground up. When I have mastered it fully, I write a speech on it. Then I take a walk and come back, and revise and correct. In a few days I subject it to another pruning, and then recopy it. Next I add the finishing touches, round it off with graceful periods, and commit it to memory. Then I speak in my garage, in my garden, and before my mirror, until gesture and delivery are perfect. It sometimes takes me six weeks or two months to get up a speech. When I am prepared I come to town and present my speech to my audience. It astonishes the people, as I intended it should, and they go away marveling at my power of oratory. They call it genius, but it is the hardest kind of work.”


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Friday, 29 August 2014

Secrets to Good Listening

The Secret to Good Listening Skills


By


What is really meant by “effective workplace communication?”


listening If you’ve looked at job postings lately (and who hasn’t!), you know that one quality universally required for employment is “communication skills.” What does that phrase bring to mind? Usually it’s speaking well and writing clearly. However, listening is another large and equally important component of your communication skills.


How do I know if I’m a good listener?


Listening skills take focus and energy, so it makes sense that excellent listening is called “active listening.” Interpersonal communication is a process that takes place between two or more people. When we listen we hear the information being conveyed. We think about it and often create a mental picture based on what’s being said. We might mentally repeat a particular word or phrase that we want to remember.


At the same time, we look at the person communicating, try to let them know we are following their words and want them to continue, and perhaps we are taking notes too. We may be thinking of responses or questions for the speaker. With all this activity going on, it’s no wonder that much of what is spoken gets lost.


What are some of the barriers to good communication in business?


Communication

Communication (Photo credit: P Shanks)



Often people who think they are listening are more busy with mental distractions and plans to interrupt the speaker to say something themselves. In reality, the average listener only hears a quarter to one half of what is being said. With good listening skills, an active listener works hard to focus on the person speaking, mentally blocking out distractions that may be going on in the environment or thoughts that may be intruding into their mind.


The active listener is using their mental energy to comprehend what they are hearing and formulate thoughts about it. The average listener is thinking about their headache or their plans for later, or formulating their argument for the topic at hand.


Is it possible to improve communication in the workplace?


Think of the time and energy that would be saved if 100% of spoken words were truly heard and comprehended. Being human, we will most likely never reach that 100% level, but we definitely could improve. Take a look at those who are truly great leaders. They spend as much time listening as they do speaking. Practice active listening by focusing on the person speaking and ignoring other activity going on around you or unrelated thoughts occurring in your mind. It helps to mentally repeat the words the speaker is saying.


Pretend that you are going to repeat the speaker’s words back to them. When you don’t fully understand, ask for clarification. Repeat what you thought you heard and ask the speaker if that is what they meant. Avoid interrupting the speaker, and you can expect them to treat you with the same respect.






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Tuesday, 26 August 2014

Organizational Communications

Communicating: The Essence of Organizational Success

by: Craig Nathanson




Failure to communicate


Failure in communication is the biggest problem of management. When this occurs, it affects everything. Overall performance of people decreases, goals are not clear, people build incorrect assumptions, and relationships at work suffer. Especially during challenging times, it’s critical to be more effective when communicating. Employees want to know what is going on during times of change. This is when the breakdown usually occurs. Many managers fail to understand how important to communicate with integrity, openness, and on regular basis.


What is communication anyway?


Communication is the exchange of messages between people. And, to make the communication effective is the most critical skill for managers. Good communication leads to personal power, motivation, resolving conflict, solid delegation, and smooth facilitation and collaboration among people. Sadly, when there is abrasive, insensitive, and poor communication, it leads to a breakdown in relationships. The organization becomes full of distrust and uncaring interpersonal relationships. This occurs in organizations where employees get new information about changes without knowing all the reasons why.


The traditional model of business communication has flaws


The traditional mode of business communication has always focused on accuracy and efficiency. It is sort of like a conduit model containing of three parts: a transmitter, receiver, and noise. It has been my observation that most interpersonal problems at work occurs due to problems in communication. Communication after all is a complex process. For example, let’s take Terry and her boss Ron. Terry calls Ron and tells him, “I won’t be able to work again tomorrow. This pregnancy keeps me nauseous and my doctor said that I should probably be reduced to part-time.” Ron tells her, “Terry, this is the third time you have missed work and your appointments keep backing up all of us. We have to cover for you and this is messing up all of us.”


This was an example of poor communication from both sides. In a good communication must be a clear message encoded for a delivery.


Terri wanted to have more empathy from her boss Ron. But she encoded this message to make it more official to add an excuse for missing work. Ron is not really happy with Terry anyway and decoded this message as just another excuse from Terri. He was not clear either about his further plans about her.


You can see that the margin for error is quite high at each step of the communication process. Some social psychologists estimate that there is a usual loss of 40-60% of the meaning in a message from sender to receiver!


Barriers to effective communication


There are many barriers for effective communication at work. The way we use the language because of our cultural and educational differences can lead to misunderstanding. Our perception of one another depends on many factors, what generation you belong, what gender, where you grew up, what your beliefs are, and so on. Often, we don’t know how to read body language, how to listen, how to react in a conflict situation in a professional way. Overall, lack of knowledge affects our communication at work.


It can be helpful to understand non-verbal cues.


Some research suggests that we communicate non-verbally 70% of the time! It can be helpful to learn to read visual cues, how different people use their hands when speaking, and their tone of voice. Learn to make an eye contact depending on another person’s culture. In North America eye contact preferably should be soft. For middle Eastern, the “eyes are the windows of the soul”. In Japan there is very little eye contact made. In North America our physical space is a big deal. For example, 2-4 feet is reserved for close friends and family, 4-12 feet is the best space for social communications, and 12 feet when giving presentations.


It all starts with good listening skills


The best manager is a great listener. The best m anager listens openly and with empathy. The best manager judges content but not a person. The good listener uses many methods to listen and fights off distractions when listening. The best manager knows the art of asking good questions to gather data. The best manager responds with interest when communicating.


How to give a feedback


Many managers are reluctant to provide feedback but quick to evaluate. Many managers are afraid how their feedback might be received. They may have personal biases which affect their feedback. In giving feedback, the best manager should be descriptive to make sure the receiver gets a description and not an evaluation. Strong managers focus on the behavior and not on the person. It is better to say, “I don’t like the way the project which you were on turned out.” rather than to say, “I don’t like your project”. Even worse to say, “I don’t like you!”


While we usually don’t tell others at work that we don’t like them it tends to come out in other ways.


High Richness vs. Low Richness communications


While email has made our communication more productive, it has also made it worse in many ways. How much time is wasted while a person on another end is either hiding behind an e-mail or did not even receive your email because it ended up in the spam folder. At least, when you have a possibility to contact someone eye to eye, it is fairly clear how your message is received. When in doubt, communicate in person. In buildings where offices and cubicles are next to each other, strong managers encourage people to get up and walk around to communicate. It has been my observation that the healthiest organizations are loud and active. You will see people standing on their chairs shouting over cubicle walls. The organizations in trouble are the ones when you can hear a pin drop when you walk in the halls. All that is heard is the sound of typing, people sending messages back and forth between their next door cubicles. Management problems are many times is a failure to communicate. And as we have learned communication is more than just sending the message!


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